FAQ

How can we help you?

Frequently Asked Questions - OutletOptica

Are your products authentic?

Yes, absolutely! All items sold in our B2B store are 100% authentic, ensuring you receive high-quality and genuine lenses.

Is there support for inventory selection?

Absolutely! Our expert team is available to assist you with product selection and inventory management, ensuring you find the perfect fit for your business needs.

What is the Return Policy?

We offer free returns within 30 days for any defective item you may receive.

How often is stock added to the B2B store?

We update our B2B store daily with new products. Keep an eye on our ‘New Arrivals’ section, which is updated regularly. We also send out ‘New Arrivals’ emails for significant updates to our inventory.

How long does it take for my order to be processed?

Most orders are shipped within 24 business hours. Delivery times vary depending on the shipping method, and international orders may take a few extra days. You will receive an order confirmation email when you place your order, followed by another email with your tracking number once the order has been shipped.

Will I incur taxes on international shipments?

Yes, international shipments may incur additional fees for duties and taxes as determined by your local government. Please check local laws to confirm.

Do you offer free shipping?

Yes, we offer free shipping on your first order and any subsequent order over 100 pieces within the US.

What payment methods do you accept?

We accept all major credit cards, PayPal, bank transfer payments, and ACH. We also accept cryptocurrencies through the Coinbase payment system.

Are the products new and in their original packaging?

Yes, all products sold by OutletOptica are brand new and come in the manufacturer's original packaging, complete with case, cloth, card, and other applicable accessories.